FAQ For Residents
Payments
- When is the rent due each month?
The rent is due on the 1st of each month, and is directly charged through a direct debit form, i.e., on September 1st, the rent for September will be charged. Make sure there is enough money in the account, so that the payment goes through.
- My rent payment did not go through. What do I do?
If the payment does not go through, you must transfer the rent, plus 30 NIS commission, to the dorms bank account. The dorms office will contact you and provide you with the details.
- How are the utility bills paid?
The monthly rent includes payments for water, gas, electricity, city hall, and internet. However, if the consumption of water, gas or electricity exceeds the sum mentioned in the contract, the difference must be paid.
- I received a letter informing me I have exceeded the allowed electricity consumption. What do I do?
Follow the instructions in the letter; the difference is to be paid to the dorms account via bank transfer.
Contract Ending and Cancelling
- My contract is about to end. What should I do approaching my departure?
After an inspection from the dorm's coordinator, follow his instructions; the apartment is to be vacated from any and all personal artifacts, and left clean and organized. Any maintenance problem and/or dirt found in the apartment after your departure might cause a deduction from your deposit. Upon exiting the dorms, leave the apartment key at the guard's station.
- My contract has ended. When will I get my deposit back?
The deposit is returned as a check within 60 business days since the final day of the contract. The dorms office will contact you as soon as the check arrives at the office. Note that the full amount of the deposit is returned only if you have fulfilled your duties and followed procedures upon leaving the dorms (properly vacating and cleaning the apartment, paying any remaining debts).
- How and when can I cancel the contract?
Cancelling the contract is conditioned by finding a substitute resident. If you have found one, the deposit is returned within 60 business days since the final day of the contract as usual.
- I cannot find a substitute resident. Can I still cancel the contract?
No. the rent will continue to be charged through your direct debit until such replacement is found.
Maintenance
- I have a maintenance problem in my apartment. What should I do?
A "maintenance book" is provided for the dorms residents at the guard's station. You are required to explain the nature of the problem, and confirm that you authorize the maintenance crew to enter your apartment without your presence. If you do not wish to authorize this, write down three possible appointed times for the crew to arrive. Note: the crew's working hours are 08:00 to 16:00.
- My internet is not working. What should I do?
Call 012 for technical support. Customer details can be provided by the dorms coordinator or the dorms office.
If additional help is required, contact the dorms office.
- I lost my key. How can I get a new one?
If you lost your key, fill in the maintenance form at the guard's station and the building's maintenance supervisor will duplicate your key for you. Note that you will be charged for the cost of the duplication.
- Is there a way I can install satellite dish/cable in my apartment?
Yes. You may receive service from the satellite company YES, at a special cost, specifically for the dorms residents. In order to get details and/or join the service, contact the dorms office.
